Customer Success Manager – DACH

About the role

Customer Success Manager role focused on existing customer accounts, covering onboarding, upsell and cross-sell. The role works with Datadog's sales, support, product, finance and legal teams. Relationship management comes first, with growth opportunities pursued alongside it.

What you'll do

• Partner with sales to ensure smooth customer onboarding
• Build trusted relationships with customers over time
• Run full sales cycles for growth in existing accounts
• Advise customers on using the Datadog solution effectively
• Monitor usage trends to spot renewal risks and adoption gaps
• Work with Support, Product, Finance and Legal teams

What you'll need

• 5-7 years in a customer account facing role
• Strong communicator with excellent attention to detail
• Experienced negotiating contract terms and pricing objections for upsell and cross-sell

Nice to have

• Interest in technology and willingness to grow experience

What you get

• Structured onboarding and sales training (MEDDIC, Command of the Message)
• Mentor and buddy programme
• Continuous professional development and product training
• New hire stock equity (RSU) and employee stock purchase plan (ESPP)
• Generous global benefits

How to apply

Apply on Datadog's careers page.

This page is our summary of the original advert. Please check the details with the employer before applying.