SeniorProduct Manager (Service Agent Team)

About the role

Senior Product Manager role on the Service Agent team at Fin, part of Salesforce, which builds AI customer agents and a help desk for business messaging. The role owns a product area or project and aims to deliver software used by millions of people daily.

What you'll do

• Own a significant product area or lead an important project
• Research customer problems and frame them clearly for the team
• Manage the roadmap, defining what to build and when
• Collaborate with engineers and designers to build and ship solutions
• Evaluate impact through quantitative and qualitative measures

What you'll need

• Evidence of customer focus and problem framing using data and qualitative inputs
• Evidence of building and communicating compelling roadmaps
• Ability to understand AI systems and LLMs and assess feasibility
• Comfortable engaging with engineers on the modern tech stack

What you get

• Benefits and programmes covering health, family, time away and financial future

How to apply

Apply on Intercom's careers page.

Our summary of the original advert. Check details with the employer.